What does a Customer Service Representative do?

A Customer Service Representative works with clients who have complaints, orders, or require information about products/services purchased from the organization. They also provide solutions that fit those individualized situations and prioritize the customers’ needs at each step of the process.

What are the duties and responsibilities of a Customer Service Representative?

A Customer Service Representative is the first person most customers communicate with when they have a problem. The Customer Service Representative must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.

What makes a good Customer Service Representative?

A good Customer Service Representative must have excellent communication skills since they will be speaking directly with customers. Also, they must have a strong understanding of their company’s products and services to address customer questions. They should also have a pleasant attitude to de-escalate potentially hostile customers and need to work in a fast-paced environment.

Desired Experience & Qualification

• Matric or equivalent.
• Prepay electricity and water and gas meters.
• Intermediate excel knowledge.
• Good communication skills.
• Advanced client services skills.
• Able to work under pressure.
• Municipal and or Utility experience will be an advantage.
• Fully bilingual in Afrikaans and English
• Code 08 driver’s license
• Own transport
• Must be able to work extended hours.
• Financial background to do reconciliation.

Job Reference

Job Apply Email by sending Email to : support@gridcontrol.co.za

Salary R 12000

Job Location: Pretoria

Industry: Customer Service and Call Centres

Date Posted :2023-12-05.

Closing Date 2024-02-30