Contact Centre Sales Support Jobs

Introduction

A leading South African mortgage finance and mortgage insurance provider is looking for a Contact Centre Sales Support on a 6 month contract in Durban. The successful candidate will be responsible for ensuring that full support is given to the Sales Administrators; Sales Consultants etc. to ensure efficient operations of the Contact Centre.Description

Daily & Monthly statistics

  • Recording of Daily LOA’S
  • Recording of Daily Document Submissions
  • Reporting of Daily Statistics required by the CC Manager
  • Target Tracker reporting (Daily)
  • Compilation of Team Tracker (weekly) required by the Team Leaders
  • Compilation of the month end reporting required by the CC Manager

Evaluation & Allocation of leads

Administration of the Sales lead inbox:

  • Acknowledgment of receipt to client
  • Distribution of leads (round robin)
  • Correspondence to clients for upfront declines
  • Recording of leads allocated

Allocation of leads received via social media

  • Assistance to Marketing Team regarding various responses to sales enquiries (AD HOC)
  • Recording of leads allocated

Evaluation & Allocation of eligible Cancellation Leads

  • Determine if cancelled bond is sales lead
  • Correct allocation to all branches
  • Allocation of the CC cancelled leads (round robin)
  • Recording of leads allocated & feedback

Administration of Capitec Product Support Inbox

  • Monitor the inbox for the Capitec In-Branch Consultant enquires
  • Respond and resolve all queries

Administration of GEPF; Capitec & CC Voice mail

  • Allocation of leads received via voice mail (round robin)
  • Respond & resolve all queries

Capitec Declined Leads Administration

  • Assess Capitec Branch Declines
  • Contact clients who qualify
  • Allocate interested leads to Capitec consultants

Pre-Registration Duties

  • Administration of all Resubmission matters
  • Administration and follow up of 180-day Outstanding Registration report

Attendance

  • Administration of the CC Attendance Register
  • ESS Approver
  • Monthly Reconciliation of the Register vs. ESS logged leave

Training & Mentoring

  • Training and Mentoring of all Learnership/New Sales Administrators & Graduate employees

Capturing of Application

  • Capturing of applications to support sales consultants
  • Principal Links/Business ITC’s/Bank Reconciliations

AD Hoc

  • Perform any ad hoc duties as requested by Management

Profile

  • Matric
  • Certificate in Business Administration
  • 2 to 3 years Admin/Sales Support/Sales experience in Finance/Banking Industry
  • 3 years plus experience in Sales Support in the Finance/Banking Industry
  • Strong Admin skills
  • Meticulous and organized
  • Strong client service focus and good telephone etiquette
  • Must be able to work under pressure.
  • Microsoft suite (Intermediate)
  • Data Capturing essential
  • Preferably bilingual

How To Apply

Please Forward Your Detailed CV to kayla@exhilarate.co.za 

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